IT Support Technician

The Team

We're a diverse bunch, but above all we're friendly and have a passion for technology and exceeding our clients' expectations! We actively support innovative ideas and encourage our colleagues to be involved in and contribute to our business.

 

The Role

As an IT Support Technician you will be hugely involved with our publishers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.

As a priority you will be naturally customer focused and a confident communicator. You must be self-motivated and have an enthusiastic, proactive approach to your role.

The company covers 24/7, part of the support is undertaken at night and weekends so you must be prepared to work unsocial hours and also participate in the support rota.

 

Responsibilities:

  • Email and phone communications with client and end user subscribers
  • Daily checks on publications for clients
  • Server  and database check
  • Processing PDFs and adding rich media to digital editions 
  • Managing the support ticket system and replying back with in our SLA’s 
  • Being involved in training sessions with clients – training them on the systems
  • Liaising with the development teams to fix errors
  • Helping to assign support projects
  • Completing documentation for practices and products
  • Processing data through the PageSuite system and checking reliability
  • Providing sales support through processing client demos and adding interactivity to published editions
  • Developing landing pages or custom subscription pages
  • Setting up API’s 
  • Other development projects  

Preferred Technical Knowledge

  • Knowledge of C# and ASP.NET, HTML or CSS
  • Javascript / LINQ
  • Relational databases

Qualifications and experience

This position will suit a candidate with varied experience, who is confident, loves interacting with users and wants to learn and progress within a company.

Experience of working in a software house would be an advantage.

 

Key attributes

Be passionate: Our team has enthusiasm, zeal, drive and motivation. You will need to demonstrate that you care and are passionate about what you do.

Have fun: We believe that in order to deliver your best you need to have fun at work.There is pressure to get things done and deadlines to meet, but we want everyone to have fun doing it.

Team relationships: You will need to operate effectively within a team of diverse people, and build professional relationships with your team and senior management. 

 

Salary and benefits

  • Competitve salary
  • Pension
  • 25 days holiday + Bank Holidays

Location

We’re based in brand new offices in central Ashford.