We're a diverse bunch, but above all we're friendly and have a passion for technology and exceeding our clients' expectations! We actively support innovative ideas and encourage our colleagues to be involved in and contribute to our business.
As an IT Support Technician you will be hugely involved with our publishers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.
As a priority you will be naturally customer focused and a confident communicator, both written and verbally. You must be self-motivated and have an enthusiastic, proactive approach to your role.
Working hours will be on a rotational shift basis covering
the hours of 6am until 10.30pm Monday to Friday and 6am until 10.30pm at
weekends and bank holidays.
Night shifts are also available covering 10:30pm until 6am.
As a company we also must react to emergency situations twenty four hours a day and the successful candidate will possess the commitment to do this as part of a team.
Qualifications and experience
This position will suit a candidate with varied experience, who is confident, loves interacting with users and wants to learn and progress within a company.
A minimum of 1 year work experience in any customer service role or 1st/2nd line support role would be required.
Experience of working in a software house would be an advantage.
Be innovative: Everyone can get involved in helping drive our projects forward. Everyone is empowered to make things happen so we need people that speak up, challenge the ordinary and see the big picture.
Be passionate: Our team has enthusiasm, zeal, drive and motivation. You will need to demonstrate that you care and are passionate about what you do.
Have fun: We believe that in order to deliver your best you need to have fun at work.There is pressure to get things done and deadlines to meet, but we want everyone to have fun doing it.
Salary and benefits
We’re based in a rural part of Ashford, you will need your own transport to access the office.